Why did i say medical services in Klang Valley sucks?
I had the above status on my facebook last week...why did i say that? Well...on Sunday (1Feb), I woke up with an excruciating pain under my right armpit until my chest area. I was extremely under pain accompanied with chills. I called out to my hubby and told him about it. I was crying and screaming as the pain was unbearable. I was trembling and told my hubby to take my temperature..it was 37.9 degrees. Then i told my hubby that the pain felt like cramps. My hubby thot that my urat terseliuh...so he took a hot stone and helped to tungku the painful area.
It helped a lil bit but I still can't bear the pain and I was under duvet all the time. A couple hours after that, my temp went up to 38.5 degrees. So my hubby brought me to the nearest GP, it was Sunday, mana ada gynae kan.
The gynae said most probably there's inflammation at my right breast, so she prescribed me with painkille a.k.a paracetamol. And her advice is to continue to breastfeed my baby. It was damn painful when I did that, but I just had to do it. I was cringing in pain when Zahra first latched on.
By end of Sunday, the fever went away but the pain was still there. Monday came...I felt much better so I didn't plan to see any specialist. However on Monday nite, the pain came again...so I decided to see the gynae the next morning.
First, I called DEMC (Darul Ehsan Medical Centre) to see if I can get an appointment with my usual gynae, Dr Norleen. I spoke to the appointment counter clerk and asked if I can see Dr Norleen that morning. This is the actual conversation I had with her:-
Me: Boleh tak kalau saya nak jumpa Dr Norleen pagi ni? Saya takda appointment tapi kalau ada slot, saya nak buat appointment.
Clerk: Minta maaf puan, Dr Norleen pagi ni takda. Petang baru ada.
Me: Kalau mcm tu takpalah, gynae mana2 pun takpa asalkan pagi ni.
Clerk: Kalau Dr Fairuz boleh tak Puan?
Me: Boleh.
Clerk: Kejap ye Puan.
-- Then she was talking on the other line with someone else, I suspect she was talking to someone at Dr Fairuz's clinic, perhaps her nurse. --
Clerk: Puan nak jumpa gynae sebab apa yer?
Me: Saya nak check whether saya ada mastitis ke sebab belah kanan ni sore and red.
Clerk: Puan ckp apa tadi? Mastitis?
-- Then she was talking to that someone else again --
Clerk: Puan boleh tak explain lagi skali macam mana sakit puan tu tadi?
-- I had to tell her again the whole story. Then she was talking to that someone else again...I began to wonder who that was --
Clerk: Puan, menurut cerita Puan tadi, Puan patut jumpa Surgeon, bukan gynae. (I'm like, what the...)
Me: Kenapa saya kena jumpa surgeon? Saya nak jumpa Gynae dulu.
Clerk: Kalau Puan jumpa Gynae pun, Gynae akan refer Puan kepada Surgeon.
Me: Takpalah, saya nak jumpa Gynae jugak dulu. Boleh tak saya nak jumpa Dr Fairuz?
Clerk: Oh Dr Fairuz takda. Petang pun dia penuh. Dr Zamri je yg ada.
-- Tadi dia kata Dr Fairuz boleh ke tak. Dan dan Dr Fairuz tak free, skang dia nak refer I ke Dr lelaki pulak. Org dah kata sakit breast, lagi nak refer to Dr lelaki--
Me: Lar tadi kata Dr Fairuz ada, takpalah kalau mcm tu.
--I put down the phone--
Then I went online and checked SMC's website to see the gynae's list there. So i called up SMC and see if I can get the appointment with Dr Siti Esah. The clerk said today I can just walk in.
I was so happy to hear that and prepared myself to go to SMC.
When I reached the counter, this is what happened:-
Me: Saya nak jumpa Dr Siti ye, tadi saya dah call.
Clerk: Puan pregnant ke? Atau nak jumpa sebab gynae related problem?
Me: Gynae related problem.
Clerk: Problem apa ye Puan?
--So i repeated my whole story. Then the clerk asked another clerk, "Kalau sakit breast, boleh jumpa gynae ke ye?"
Then the other clerk looked at me and said this (with her loud voice):
Clerk: For your problem, you need to see a Surgeon, not gynae.
--Here we go again!--
Me: Why do I have to see the surgeon? Can't I get first opinion from the Gynae?
Clerk: No, if you see the gynae also, she will refer you to the Surgeon.
--Then she gave my registration form to another counter, I supposed the Surgeon's counter. I was so dissatisfied and then asked the clerk at that counter--
Me: Kenapa saya tak boleh jumpa Gynae dulu? Sebab saya rasa sakit saya ni related to breastfeeding.
Clerk: Memang symptom mcm Puan ni kita refer to surgeon.
-- And I must say that she has this "berlagak" look on her face when she said that to me--
So I called my fren and my hubby to asked for opinion. I was almost 100% sure that this is mastitis, and first treatment should only be antibioic, not to see the surgeon.
My fren and hubby adviced me to just leave the hospital. So I left...I decided to see my first gynae, Dr Delaila that evening.
When I went there, the nurse didn't even asked me why do I want to see the gynae. I just had to sign my name as it was first come first serve basis.
When it was my turn, I told her the symptoms. She asked me to lay down and she checked both sides. She even scanned both sides to see if there's any lump, this is to rule out any lump or cyst.
Alhamdulillah, she said its only blocked milk ducts and tissues. I asked her, "Is this mastitis?"
She said yes. So she prescribed me with antibiotics and anti-inflammation pills.
Then I told her the ordeal I had to went thru that morning. She gave me a weird look and said "Is this Selangor Medical Center?" I said yes, and DEMC.
She just smiled cynically.
Well that was why I said medical service in Klang Valley sucks. How can an appointment counter clerk possibly give medical advice to a potential patient like me. If this is govt hospital, perhaps i can understand, but this is private medical centres!
And most importantly, I dont see I owe anyone any reason on why I should see a gynae. If I demand to see one, they should let me as I'm a paying customer.
I can't imagine what will be the result had I went ahead to see the surgeon....I dont even want to think about it.
It helped a lil bit but I still can't bear the pain and I was under duvet all the time. A couple hours after that, my temp went up to 38.5 degrees. So my hubby brought me to the nearest GP, it was Sunday, mana ada gynae kan.
The gynae said most probably there's inflammation at my right breast, so she prescribed me with painkille a.k.a paracetamol. And her advice is to continue to breastfeed my baby. It was damn painful when I did that, but I just had to do it. I was cringing in pain when Zahra first latched on.
By end of Sunday, the fever went away but the pain was still there. Monday came...I felt much better so I didn't plan to see any specialist. However on Monday nite, the pain came again...so I decided to see the gynae the next morning.
First, I called DEMC (Darul Ehsan Medical Centre) to see if I can get an appointment with my usual gynae, Dr Norleen. I spoke to the appointment counter clerk and asked if I can see Dr Norleen that morning. This is the actual conversation I had with her:-
Me: Boleh tak kalau saya nak jumpa Dr Norleen pagi ni? Saya takda appointment tapi kalau ada slot, saya nak buat appointment.
Clerk: Minta maaf puan, Dr Norleen pagi ni takda. Petang baru ada.
Me: Kalau mcm tu takpalah, gynae mana2 pun takpa asalkan pagi ni.
Clerk: Kalau Dr Fairuz boleh tak Puan?
Me: Boleh.
Clerk: Kejap ye Puan.
-- Then she was talking on the other line with someone else, I suspect she was talking to someone at Dr Fairuz's clinic, perhaps her nurse. --
Clerk: Puan nak jumpa gynae sebab apa yer?
Me: Saya nak check whether saya ada mastitis ke sebab belah kanan ni sore and red.
Clerk: Puan ckp apa tadi? Mastitis?
-- Then she was talking to that someone else again --
Clerk: Puan boleh tak explain lagi skali macam mana sakit puan tu tadi?
-- I had to tell her again the whole story. Then she was talking to that someone else again...I began to wonder who that was --
Clerk: Puan, menurut cerita Puan tadi, Puan patut jumpa Surgeon, bukan gynae. (I'm like, what the...)
Me: Kenapa saya kena jumpa surgeon? Saya nak jumpa Gynae dulu.
Clerk: Kalau Puan jumpa Gynae pun, Gynae akan refer Puan kepada Surgeon.
Me: Takpalah, saya nak jumpa Gynae jugak dulu. Boleh tak saya nak jumpa Dr Fairuz?
Clerk: Oh Dr Fairuz takda. Petang pun dia penuh. Dr Zamri je yg ada.
-- Tadi dia kata Dr Fairuz boleh ke tak. Dan dan Dr Fairuz tak free, skang dia nak refer I ke Dr lelaki pulak. Org dah kata sakit breast, lagi nak refer to Dr lelaki--
Me: Lar tadi kata Dr Fairuz ada, takpalah kalau mcm tu.
--I put down the phone--
Then I went online and checked SMC's website to see the gynae's list there. So i called up SMC and see if I can get the appointment with Dr Siti Esah. The clerk said today I can just walk in.
I was so happy to hear that and prepared myself to go to SMC.
When I reached the counter, this is what happened:-
Me: Saya nak jumpa Dr Siti ye, tadi saya dah call.
Clerk: Puan pregnant ke? Atau nak jumpa sebab gynae related problem?
Me: Gynae related problem.
Clerk: Problem apa ye Puan?
--So i repeated my whole story. Then the clerk asked another clerk, "Kalau sakit breast, boleh jumpa gynae ke ye?"
Then the other clerk looked at me and said this (with her loud voice):
Clerk: For your problem, you need to see a Surgeon, not gynae.
--Here we go again!--
Me: Why do I have to see the surgeon? Can't I get first opinion from the Gynae?
Clerk: No, if you see the gynae also, she will refer you to the Surgeon.
--Then she gave my registration form to another counter, I supposed the Surgeon's counter. I was so dissatisfied and then asked the clerk at that counter--
Me: Kenapa saya tak boleh jumpa Gynae dulu? Sebab saya rasa sakit saya ni related to breastfeeding.
Clerk: Memang symptom mcm Puan ni kita refer to surgeon.
-- And I must say that she has this "berlagak" look on her face when she said that to me--
So I called my fren and my hubby to asked for opinion. I was almost 100% sure that this is mastitis, and first treatment should only be antibioic, not to see the surgeon.
My fren and hubby adviced me to just leave the hospital. So I left...I decided to see my first gynae, Dr Delaila that evening.
When I went there, the nurse didn't even asked me why do I want to see the gynae. I just had to sign my name as it was first come first serve basis.
When it was my turn, I told her the symptoms. She asked me to lay down and she checked both sides. She even scanned both sides to see if there's any lump, this is to rule out any lump or cyst.
Alhamdulillah, she said its only blocked milk ducts and tissues. I asked her, "Is this mastitis?"
She said yes. So she prescribed me with antibiotics and anti-inflammation pills.
Then I told her the ordeal I had to went thru that morning. She gave me a weird look and said "Is this Selangor Medical Center?" I said yes, and DEMC.
She just smiled cynically.
Well that was why I said medical service in Klang Valley sucks. How can an appointment counter clerk possibly give medical advice to a potential patient like me. If this is govt hospital, perhaps i can understand, but this is private medical centres!
And most importantly, I dont see I owe anyone any reason on why I should see a gynae. If I demand to see one, they should let me as I'm a paying customer.
I can't imagine what will be the result had I went ahead to see the surgeon....I dont even want to think about it.
posted by hepicouple at 10:31 PM
1 comments
